Reference

What You Agree to When You Use 4deep

These terms set the ground rules for every account on 4deep — how your wallet works, which states are eligible, and what happens when something goes sideways.

Applies to all account activityPayPal · Venmo · Play+ coveredState eligibility requiredSubject to change with noticeContact support for disputes
4deep What You Agree to When You Use 4deep
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms isn't clear or you believe a rule has been applied to your account incorrectly, our support team is the right first stop. You can reach us by live chat inside the app, by email, or through the account help portal — all three paths connect to the same team. Players in Pittsburgh have used the in-app chat to resolve wallet-rule questions the same day they raised them.

Live Chat Open the chat icon inside your 4deep account on any device. The team can pull up your account, review the specific term in question, and respond directly.
Email Support Send a detailed message through the email channel in account settings. Include your registered email and the section of these terms you're referencing so we can respond accurately.
Account Help Portal The help portal inside your account lists common terms-related topics by category. If your question isn't answered there, it connects directly to live support without re-entering your details.
HOW WE HANDLE IT

Data, Security, and Account Integrity Under These Terms

These terms don't just cover what you can do — they also describe what we commit to doing. That includes how we store your account data, how we protect wallet information tied to PayPal, Venmo, and Play+, and when we might need to verify your identity before processing a withdrawal. Verification is standard practice; it protects both your account and ours.

Account Data Retention

We retain account data for as long as your account is active and for a period afterward as required by applicable state regulations. You may request a summary of stored data via the help portal.

Wallet and Payment Security

Payment details linked to PayPal, Venmo, or Play+ are handled through encrypted channels. We do not store full card or banking credentials on our servers; tokenized references are used instead.

Identity Verification Process

Before your first withdrawal, we may ask you to confirm your identity with a government-issued ID. This step is required under our terms and is the same for every account, regardless of deposit method.

Requesting Changes or Corrections

If you believe account information we hold is inaccurate, contact support through live chat or email with the correction you're requesting. We aim to respond within the timeline stated in your account settings.

Common Questions About These Terms

These are the questions we see most often from people reading through these terms for the first time. If yours isn't listed, use the live chat or email channel above.

Yes. These terms cover every deposit method including Venmo. Your Venmo-funded balance is governed by the same wallet and withdrawal rules as any other payment method on your account.

We can restrict or close an account if you breach these terms, if eligibility requirements aren't met, or if we detect activity that conflicts with our account integrity rules. We notify you by email in most cases.

Any remaining balance in a closed account is reviewed by our support team. Eligible funds are returned to the originating payment method — PayPal, Venmo, or Play+ — subject to identity verification.

Eligibility is determined by state law at the time of registration. The account creation flow will indicate whether your state is currently supported. We cannot override state-level restrictions.

We update the effective date at the top of this page whenever terms change and may send an email notice for material updates. Continuing to use your account after the effective date means you accept the revision.

Yes. Contact us through live chat or email, referencing the specific term and the account action you're disputing. Our support team reviews disputes and follows up with a written response.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.